Frequently Asked Questions

faq

Ordering online
Online orders are typically shipped within 1-2 business days. Please double check your order and shipping information. We accept Visa and Master Card. 

 

Order by phone: 719.231.4524
Please have your order ready with size and quantity you would like to order. It will save you time if your write down your order first. We accept Visa/Master/Debit Cards, please have payment information ready. If we are unable to answer the phone, please leave a detailed message and telephone number. We will be happy to call you back.


Back orders:
 When you place an order by the time it gets to the packaging area we may have run out of that product.  We will send the rest of your order in 1-2 business days.  We will notify you by email if this occers with your order.  Usually back orders are filled with in less than two weeks.  We will send your back order product to you at no additional cost.  FYI -we have yet to have a back order.

 

Cancellations, add-ons, adjustments:
We process your order moments after receiving it.  Due to our quick turnaround we are unable to accept cancellations, add-ons, or adjustments to your order.  We are a small, family-owned company, and this helps us keep our costs as low as possible.

 

Returns:
Are only excepted if the products have been damaged during shipment. All returns must be brought to our attention within 5 days of receiving your shipment. The box, packaging material and damaged products must photographed and email to Earth Cures.
We do our best to ensure that every order ships exactly as you request it. If you ever have a question or find a discrepancy in orders, discounts, or pricing, please notify us within 5 days of receiving your shipment, so we can correct any errors. becky@ourearthcures.com

 

Alcohol tincture:
We hand make our formulations in vegetable glycerine and apple cider vinegar because generally this is safe for everyone in the family. If you prefer your formulation to be made in alcohol, please email your order to becky@ourearthcures.com. Indicate the product you would like in an alcohol base. We make alcohol tinctures in 8oz. and 16oz. only. There is a four week processing time on all alcohol tinctures.

 

Please be aware:
We are not doctors; there are regulations around what we can discuss with you. Always check with your doctor before using herbal remedies. We cannot guarantee that our formulations will work in every case. We do not water down our products. We do not test our products on animals. We are a zero waste company we reduce, reuse, and recycle.

 

 

Operating hours are from 9:00 A.M. to 3:00 P.M. MST